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Marketing Automation

Five9 to Enable Human-Sounding Bots with WellSaid Labs [Video]

Five9 is a developer of industry-leading cloud contact center solutions, one with more than 2,000 global customers, and it facilitates billions of call minutes each year. 

Its pride and joy, the Five9 Intelligent Cloud Contact Center – which extends digital engagement, analytics, workflow automation, workforce optimization, and practical AI. All this, to create more human customer experiences, leveraging the might of artificial intelligence. 

That is Five9’s goal, after all, to design a reliable, secure, compliant, and scalable; contact center platform while leveraging AI to deliver the majority of that. The intelligent cloud contact center provider recently added to its fleet of AI-infused CC offerings, adding a new capability to help businesses reshape how they view self-service experiences. 

How so, you might be asking yourself? According to the company, using life-like conversational AI synthesized from human voices. 

Most major providers of CC solutions have some form of IVR technology, none, to my knowledge, are as robust as Five9’s …

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Marketing Automation

Absa combines cloud, AI and chatbots to improve decision-making [Video]

Christine Wu, managing executive for customer value management at Absa Retail and Business Bank, explains what Absa is doing to provide better customer experiences, make smarter decisions and how they are using technology to serve a real purpose for the business.

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Marketing Automation

The Weekly Watch: How will the big three central banks balance covid and inflation? [Video]

In this episode of the Weekly Watch, Global Head of Desk Strategy, John Briggs, quizzes Ross Walker, Kevin Cummins, and Giovanni Zanni on how the Bank of England, the Fed, and the European Central Bank will close out the year amidst a new surge in covid cases and the continued rise of inflation.Remember to hit ‘subscribe’ so you can watch our latest episodes as soon as they’re available – and hit the ‘like’ button so it’s easier for others to find.NB: This was recorded on 9 December 2021. For any terms used please refer to this glossary: https://ci.natwest.com/insights/articles/insight-glossary Please view our full disclaimer here: https://ci.natwest.com/disclaimer.

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Marketing Automation

CHATBOT BASIC [Video]

Hey guys, what's up?In today's video we created a chatbot called Charvi Reddy and trained it to respond to basic questions about myself.● We learned Dialogflow by Google, which is a service by Google that lets you build a chatbot.● Chat Bot is a computer program designed to simulate conversation with human users, especially over the Internet.● Chatbots are programmed with information and responses to answer questions. The more you train a chatbot with answers the more questions they can answer.Link of the chatbot :https://console.dialogflow.com/api-client/demo/embedded/b18ef317-62c9-4bdd-ae4a-4271ff25ee9cMake sure you create your own one and leave the link of that in the comments down below! Dialogflow link:https://dialogflow.cloud.google.com/#/loginIn the next video, we are going to be creating a proper chatbot related to a specific topic, so stay tuned 🙌