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Marketing Automation

Five9 to Enable Human-Sounding Bots with WellSaid Labs [Video]

Five9 is a developer of industry-leading cloud contact center solutions, one with more than 2,000 global customers, and it facilitates billions of call minutes each year. 

Its pride and joy, the Five9 Intelligent Cloud Contact Center – which extends digital engagement, analytics, workflow automation, workforce optimization, and practical AI. All this, to create more human customer experiences, leveraging the might of artificial intelligence. 

That is Five9’s goal, after all, to design a reliable, secure, compliant, and scalable; contact center platform while leveraging AI to deliver the majority of that. The intelligent cloud contact center provider recently added to its fleet of AI-infused CC offerings, adding a new capability to help businesses reshape how they view self-service experiences. 

How so, you might be asking yourself? According to the company, using life-like conversational AI synthesized from human voices. 

Most major providers of CC solutions have some form of IVR technology, none, to my knowledge, are as robust as Five9’s …

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Marketing Automation

COTPS SMS UPDATE COMING BACK THIS WEEK! RESPONSE FROM CUSTOMER SERVICE [Video]

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