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The Philippines is still one of the top countries on social media, clocking in at 76 million users this year. Time spent daily on social media also soared in the Philippines, with the country spending the most time checking their accounts at 4 hours and 12 minutes, the fourth straight year its topped the list. Were also apparently on our phones a lot: 67 percent of online Filipinos access social media on their phone, higher than the global average of 42 percent.
Customer-centric companies know the importance of good customer relationships to the growth of their business. For B2B software companies, it is crucial to ensure customer relationship management is well managed in order to achieve strong financial performance. Questomer’s Customer Success team is able to sustain strong customer relationship levels by leveraging a four-scale customer grading approach.Join Irit Eizips, Chief Customer Officer and CEO of CSM Practice, in an insightful review of Questomer’s approach as featured in the blog: “Grading Customer Relationships” by Amit Levavi, Co-Founder and CEO at Questomer. In this blog, Amit talks about an event when his team’s champion or decision-maker has left the company. This has forced Amit’s Customer Success team to change their approach in how they manage and track their relationship level with their accounts. He shares a four-level scoring approach, which he and his team developed and used to gauge the relationship level with each customer. In this video, Irit walks us through this four-scale grading methodology and shares her own expert advice classifying customer relationship levels.Watch the full video to learn more!◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ADDITIONAL RESOURCES: Check out Amit’s blog here: Grading Customer Relationships https://www.linkedin.com/pulse/grading-customer-relationships-amit-levavi/📑 Read this blog: Customer Health Score Industry Trendshttps://www.csmpractice.com/customer-health-score🎥Scoring Customer Relationships using Salesforcehttps://youtu.be/4pFNG9EqjzE🎥 Watch this video on how to build an effective customer health score model: https://youtu.be/AYhcr9WQb8Y◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Do you need help building a customer health score? CSM Practice can help!Our experts will help you identify churn reasons, capture and analyze data, and map them out altogether in order to create an effective customer health score program.Explore our Customer Success processes: https://www.csmpractice.com/services/customer-success-process/◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️READY TO BUILD A WORLD-CLASS CUSTOMER SUCCESS PROGRAM?Working with our world experts will provide your leadership team with the focus they need to deliver ongoing improvements to your customer success approach. Our programs are designed to provide your team access to expert advice, innovative strategies, and proven methodologies. Expert-led sessions will ensure your team adopts new processes and your unique core challenges are addressed in a manner that's tailored to your unique business model. ☎️ Apply for a free Customer Success Strategy session to see if our program is right for your organization: https://csmpractice.lpages.co/call/◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️LEARN MORE ABOUT CUSTOMER SUCCESSwith these free resources:📌 SUBSCRIBE to this YouTube channel,https://www.youtube.com/csmpractice?sub_confirmation=1📌 SIGN UP for our Customer Success newsletter: https://www.csmpractice.com/newsletter-sign-up/📌READ our Customer Success BLOG: https://csmpractice.com/blog📌FOLLOW us on LINKEDIN:https://www.linkedin.com/company/csm-practice/📌 FOLLOW us on TWITTER:https://twitter.com/csmpractice
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HubSpot product leaders sit down for a roundtable conversation discussing the latest product updates from HubSpot. With a CRM that’s connected, customizable, and customer-centric there’s no better CRM for scaling businesses. Watch to learn more about HubSpot Payments, Operations Hub Enterprise and the Service Hub Portal.📔 Grow Your Career and Business with HubSpot Academy: https://clickhubspot.com/Popular-Courses📔 Favorite Free Certification Courses:• Digital Marketing Certification: https://clickhubspot.com/od6• Social Media Marketing Course: https://clickhubspot.com/Social-Media-Certification• SEO Training Course: https://clickhubspot.com/SEO-Training-Course• Inbound Course: https://clickhubspot.com/Inbound-Certification• Inbound Marketing Course: https://clickhubspot.com/Inbound-Marketing-Certification• Email Marketing Course: https://clickhubspot.com/Email-Marketing-Certification• Inbound Sales Course: https://clickhubspot.com/Inbound-Sales-Certification• Taking your Business Online Course: https://clickhubspot.com/Business-OnlineAbout HubSpot: HubSpot is a leading CRM platform that provides education, software, and support to help businesses grow better. The platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use HubSpot’s powerful and easy-to-use tools and integrations to attract, engage, and delight customers.⚠ Disclaimer:The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature.#HubSpot